CUSTOMER SATISFACTION FORM PORT AND HARBOUR AUTHORITIES	FORM: AMQF 09/03 ISSUE NO. : 1 REV. NO. : 0 EFFECTIVE: 05/01/2009
To,		Date
Company Name : Contact Person : Email :
Dear Sir, We at AMNAS would like to take this opportunity to thank you for your continued use of our Aids to Navigation service. AMNAS is striving constantly to look for ways to improve our standards. We wish to receive helpful suggestions and feed-back from our customers on aspects that are vital to our business. We would appreciate a few minutes of your valuable time to complete this short questionnaire.

No. Key Parameters Satisfaction Rating Good (4) Satisfactory (3) Fair (2) Poor (1) 1. Understanding your needs & requirements 2. Production of Aids to Navigation specifications and advice 3. Quality of Aids to Navigation service provision (fulfilling IALA standards) 4. Timely reactions to Aids to Navigation failures or emergencies 5. Quality/ helpfulness of our Technical team 6. Others (Please specify)

Scope for Improvment

We thank you for the time taken to complete this feed-back form. It should enable us to improve our performance and strive continually for excellence. We look forward to providing you with a better service in the future. Sincerely,

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