CUSTOMER SATISFACTION FORM SHIPPING AGENTS
FORM: AMQF 09/01
ISSUE NO. : 1
REV. NO. : 0
EFFECTIVE: 05/01/2009
To,
Date
Company Name :
Contact Person :
Email :
Dear Sir,
We at AMNAS would like to take this opportunity to thank you for your continued interest in our Aids to Navigation service. AMNAS is striving constantly to look for ways to improve our standards. We wish to receive helpful suggestions and feed-back from our customers on aspects that are vital to our business. We would appreciate a few minutes of your valuable time to complete this short questionnaire.
No.
Key Parameters
Satisfaction Rating
Good (4)
Satisfactory (3)
Fair (2)
Poor (1)
1.
Understanding your needs & requirements
2.
Processing of Navigation Dues Certificate requests
3.
Handling of invoices and credit notes
4.
Quality of telephone/email communications
5.
Over-all quality of our services
6.
Others (Please specify)
Scope for Improvment
We thank you for the time taken to complete this feed-back form. It should enable us to improve our performance and strive continually for excellence. We look forward to providing you with a better service in the future.
Sincerely,
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(MANAGEMENT REPRESENTATIVE)
Customer Signature & Seal